Frequently Asked Questions
Have a question? Looking for answers? Read our frequently asked questions below. If you still have questions, please don't hesitate to
call our office directly.
If I am removed from the waitlist, can I get back on with an update?
If you have been removed from the waiting list, you must re-apply and your application will be placed at the bottom of the list. The date of your re-application will be your new application date.
Will I be contacted before my application is removed from the waitlist?
No. Any applicant who has not provided updates will be removed from the waiting list. BNH sends a reminder letter asking you to provide an update. Failure to respond to the letter will result in your name being removed from the waiting list.
What if I have a complaint?
Brantford Native Housing (BNH) respects the right of children, youth, adults, families and caregivers to be heard, informed and involved in decision-making in matters affecting them. In keeping with this, all clients of BNH’s programs and services have the right to grieve or complain about any BNH decisions impacting their lives.
Clients will be informed of BNH’s grievance procedure as part of their orientation to Brantford Native Housing programs and services.
Allegations of misconduct, poor practice, or violation of clients’ rights by BNH personnel are to be reported to the program supervisor without delay. Complaints of physical or sexual abuse of children are to be reported to the Children’s Aid Society, and where required, the police. All other complaints will be investigated by the Executive Director. Contact BNH at 519-756-2205
How often should I update my application?
To make sure your application remains active on our waiting list, you MUST contact BNH every six (6) months or immediately when your address, contact information or household size, composition or income has changed.
How do I update my application?
You can call BNH and speak with the Community Relations Manager to provide updates and check your status on the waiting list. We cannot provide a precise time as to how long you will have to wait to be offered a unit, as the vacancy rate is unpredictable.
I am in immediate need of housing; does BNH offer emergency housing?
No. BNH does not provide emergency housing; tenants are selected on a first come first served basis according to the date they applied. The wait is dependent on which type of housing you are waiting for because we do have some affordable market rent units as well as subsidized units.
Can I call BNH to check the status of my application?
Yes. Applicants can call and speak with the Community Relations Manager to ensure your application was received and processed.
Have a question? Need help? Get in touch with us.
